Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order beingplacedShipment will arrive in between 10-20 business days after the shipment date,depending on theavailability of the carrier provider and location. We do apologize thatshipment delay mayoccur if the shipment requires Customs clearance or inspection, ortransportation delaycaused by carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You mayusethe number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $6.99 USD to all destinations worldwide

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the sameday ofplacing an order. You may contact us via gragonwood20@outlook.com to request forsuchchanges.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported byourlogistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via gragonwood20@outlook.com.

How is my order shipped?

Orders are shipped during reqular business days, excluding holidays. Any orders placedonSaturday or Sunday will be shipped the following Monday.We work with major internationalshipping companies such as FedEx, SF Express, DHLUPS, and EMS that work with local couriers.This allows us to deliver directly to yourhome and we are proud to offer a fixed flat rate forshipping.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.